Frequently Asked Questions
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and also PayPal.
How long does shipping take?
For orders, shipping typically takes 7-12 business days. For international orders, shipping times vary depending on the destination.
What is your return/refund policy?
We offer refunds for products as outlined on our Return Policy page. Items must be returned in their original condition within 7 days of receipt. Please note that some items may be non-returnable.
How can I track my order?
After your purchase, you will receive an email with your order details and a tracking number. You can use this tracking number on our website or the courier's website to follow your order's progress.
What sizes do you offer?
Our clothing items are available in various sizes ranging from S to XXXL. Please refer to the Size Guide provided on each product page for specific measurements.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated during checkout.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately with your order details and photos, and we will work to resolve the issue as quickly as possible.
How do I contact customer service?
You can reach our customer service team via the Contact Us page or by emailing storeluxoraonline@gmail.com We are here to help with any questions or concerns you may have.